Privacy Policy

What personal data we collect and why we collect it

PLEASE READ THIS STATEMENT CAREFULLY TO UNDERSTAND HOW CHARITY COLLECTS, USES AND STORES YOUR PERSONAL DATA.

Submissions on our contact form

 

If you choose to submit an enquiry through our contact form, we may collect and store the following information:

  • Your name
  • Your email address
  • Your phone number
  • Any additional information you choose to provide in the message field
 

We will only use this information to respond to your enquiry and provide you with the information or services you have requested. We will not share or sell your personal information to any third parties without your explicit consent, except where required by law.

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. We use industry-standard security protocols to encrypt your data and protect it from unauthorised access.

By submitting an enquiry through our contact form, you consent to the collection and storage of your personal information as described above. If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us.

How long we retain your data

We will retain your personal information only for as long as necessary to provide you with the information or services you have requested, and as permitted by applicable law. If you submit an enquiry through our contact form, we will retain your information for a reasonable period of time to allow us to respond to your enquiry and provide any necessary follow-up. If you become a client, we may retain your personal information for as long as necessary to provide you with our services and as required by applicable law.

We may also retain anonymous or aggregated information that does not personally identify you, for statistical and analytical purposes.

If you would like us to delete your personal information, please contact us and we will take reasonable steps to delete it from our systems. Please note that we may need to retain certain information to comply with legal or regulatory requirements, or to resolve disputes or enforce our agreements.

What rights you have over your data

Under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth), you have certain rights regarding the personal information we collect and store about you. These rights include:

  • The right to access your personal information: You can request access to the personal information we hold about you, and we will provide you with a copy of the information we have collected.
  • The right to correct your personal information: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you can request that we correct it.
  • The right to request deletion of your personal information: You can request that we delete the personal information we hold about you, and we will take reasonable steps to comply with your request, subject to any legal or regulatory requirements.
  • The right to object to the processing of your personal information: You can object to the processing of your personal information if you believe that we are processing it in a way that is inconsistent with the purposes for which it was collected or in violation of applicable privacy laws.

To exercise any of these rights, please contact us. We will respond to your request as soon as reasonably practicable, and may require additional information from you to verify your identity or to clarify your request.

Please note that we may need to retain certain information to comply with legal or regulatory requirements, or to resolve disputes or enforce our agreements. If we are unable to comply with your request, we will provide you with a reason for our decision.